Returns & Refunds
We want you to feel confident shopping with BEYOND COZY. Here's how our return and refund process works.
Our Return Window
Customers may request a return within [7 days] of receiving their order, provided the order meets the eligibility requirements below.
Eligible Returns
To be eligible for a return, items should generally:
- Be unused and in their original condition.
- Be returned with original packaging where applicable.
- Not show signs of damage caused after delivery.
- Meet the requirements of our return policy.
Contact Us
Send us your order number and reason for the return.
Return
If approved, we'll provide the next steps for your return.
Refund
Once received and inspected, an eligible refund will be processed.
Damaged or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us as soon as possible at CONTACT US. Include your order number and photos showing the issue so we can review it.
Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider or bank.
Non-Returnable Items
Certain products may not be eligible for return due to their nature, hygiene requirements, customization or other restrictions. Please review the product-specific information before purchasing.